Incumbent in this position is responsible for providing customer service and cashiering services to Taos Pueblo Smoke Shop customers.
Assist customers in the purchase of product, answer questions like pricing and quality.
Compute totals of transactions using a cash register, received payment by cash or credit/debit cards, and issue receipts, refunds, credits, or change due to customers.
Count cash drawers at the beginning of shifts to ensure that amounts are correct and the there is adequate change to conduct the shift.
Cash out at end of shift, accurate accounting of cash drawer, make deposit to the bank and send all paperwork to accounting ensuring accuracy of totals and deposits, recording variances.
Maintain clean and orderly shop, stock shelves, check for outdated items.
Control point-of-sales inventory by monitoring for shoplifters, bad checks and credit cards.
Advise supervisor of ordering needs and stock outs of the Smoke Shop inventory.
Answer Smoke Shop telephone to provide customers with shop hours and product information.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma, or equivalent, AND experience in retail business operations, customers service, or cashiering or equivalent combination of education and experience.
Extended working hours, including weekends, may be required.
Must possess Class III Gaming License.
Integrity / Honesty
All Taos Mountain Casino employees must operate in an ethical manner by following all Taos Mountain Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
Customer Service / Client Orientation
All Taos Mountain Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
All Taos Mountain Casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
Incumbent in this position must be able to accept rapid change in job assignments, schedules, or priorities.
Effort and Initiative
Incumbent in this position must have the ability to work and take action without specific direction and without being monitored.