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  • Full Time
  • Anywhere

BASIC PURPOSE:
Incumbent in this position is responsible for the overall operation of the Hail Creek Travel Center. Incumbent
is responsible for a team of Hail Creek Travel Center employees.

TYPICAL FUNCTIONS:
 Supervise the scheduling, training, and evaluation of the Taos Mountain Casino Hail Creek Travel Center
staff.
 Ensure that there is delivery of excellent customer service
 Ensure compliance of employees to company policies and procedures
 Help Control expenses
 Ensure customer/employee satisfaction by providing prompt and courteous resolutions to issues
 Assist with invoicing input for inventory control.
 Ensure employee accountability to policy and procedures.
 Order Hail Creek Travel Center inventory and maintain vendor relationship.
 Conduct inventory of all Hail Creek Travel Center items and prepare sales and stock reports.
 Maintain and track Hail Creek Travel Center items in storage or back stock inventory.
 Provide tracking and database maintenance of customer coupons and coupon redemptions.
 Maintain Hail Creek Travel Center signage, promotional decorations, and pricing.
 Monitor profitability of Hail Creek Travel Center items making adjustments as needed.
 Respond to customer questions and resolve disputes.
 Perform administrative duties as required by the manager
 Conduct meetings with staff members in the absence of the manager
 Ensure high level of sanitation or cleanliness
 May assist in the Investigate inventory variations and shortages as well as monetary shortages, etc.
 Attend and satisfactorily complete all training as assigned by supervisor or Human Resources Department.
 Maintain professional appearance and hygiene.
 Perform work assignments in accordance with Casino Safety Policies and Procedures.
 Other duties as assigned.
 May perform functions of subordinate positions as needed.

REQUIRED COMPETENCIES:
 Integrity / Honesty
All Taos Mountain Casino employees must operate in an ethical manner by following all Taos Mountain
Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between
staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

REVISED 12/2019
 Customer Service / Client Orientation
All Taos Mountain Casino employees must be able to develop a clear understanding of customers’ needs and
goals while maintaining clear communication with customer regarding meeting their expectations. Must
follow though and respond to customers’ requests and inform them of action taken in a courteous,
professional manner.
 Teamwork
All Taos Mountain Casino employees must be competent in working effectively with division members and
members of other divisions to resolve common issues or problems as well as listening and seeking others’
perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or
projects.
 Flexibility
Incumbent in this position must be able to accept rapid change in job assignments, schedules, or priorities.
 Team Leadership
Incumbents in this job must effectively manage and guide group efforts by providing an appropriate level of
feedback to both individuals and groups regarding their performance and progress.
 Teaching Others
Incumbents in this position must be able to take responsibility for the development of individuals and groups
through appropriate teaching, guidance and coaching techniques.

MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
 High School Diploma, or equivalent, required AND 2 years of experience in retail business operations,
customers service, or cashiering. One year of supervisory experience is required, or an equivalent
combination of education and experience.
 Extended working hours, including weekends, may be required.
 Must possess Class III Gaming License.

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To apply for this job please visit taosmountaincasino.com.