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  • Full Time
  • Anywhere

BASIC PURPOSE:
Incumbent in this position is responsible for the overall operation of the Hail Creek Travel Center. Incumbent is responsible for a team of Hail Creek Travel Center Attendants.

TYPICAL FUNCTIONS:

  • Supervise the scheduling, training, and evaluation of the Hail Creek Travel Center staff.
  • Assist with identifying items that need to be ordered on a weekly basis
  • Assist with conducting inventory of all Hail Creek items on an as needed basis.
  • Maintain and track Hail Creek Travel Center items in storage.
  • Maintain Hail Creek Travel Center signage, promotional decorations, and pricing.
  • Assist cashiers with customers.
  • Perform drops for the cashiers as needed.
  • Obtain change for cashiers as needed
  • Perform maintenance and cleaning duties as necessary
  • Ensure Travel Center is ready for next day operations
  • May be required to perform Housekeeping duties
  • Respond to customer questions and resolve disputes in a professional manner.
  • Attend and satisfactorily complete all training as assigned by supervisor or Human Resources Department.
  • Maintain professional appearance and hygiene.
  • Perform work assignments in accordance with Safety Policies and Procedures.
  • Other duties as assigned.
  • May perform functions of subordinate positions as needed.

REQUIRED COMPETENCIES:

Integrity / Honesty
All Hail Creek Travel Center employees must operate in an ethical manner by following all Hail Creek Travel Center policies
and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers.
Incumbent must conduct oneself above the appearance of doing something wrong.
Customer Service / Client Orientation
All Hail Creek Travel Center employees must be able to develop a clear understanding of customers’ needs and goals while
maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to
customers’ requests and inform them of action taken in a courteous, professional manner.
Teamwork
All Hail Creek Travel Center employees must be competent in working effectively with division members and members of
other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to
complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
Flexibility
Incumbent in this position must be able to accept rapid change in job assignments, schedules, or priorities.
Team Leadership
Incumbents in this job must effectively manage and guide group efforts by providing an appropriate level of feedback to both
individuals and groups regarding their performance and progress.
Teaching Others
Incumbents in this position must be able to take responsibility for the development of individuals and groups through
appropriate teaching, guidance and coaching techniques.

REVISED 3/2022
SUPERVISORY RESPONSIBILITIES:

  • Oversee Cashiers on a daily basis
  • Assist with cash drops and coin exchange for cashiers
  • Ensure compliance with safety programs
  • Ensure employees are taken care of and assist with all needs of the cashiers/Maintenance staff
  • Ensure compliance with schedules

MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma, or equivalent, required AND 2 years of experience in retail business operations, customers service, or
cashiering. One year of supervisory experience is required, or an equivalent combination of education and experience.
Extended working hours, including weekends, may be required.
Must possess Class III Gaming License.

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