Tourism Security Officer

Job Summary

Under direct supervision of the Tourism Operations Supervisor, the Security Officer is responsible for maintaining a safe, secure, and welcoming environment for visitors, employees, vendors, and tribal members at Taos Pueblo Tourism facilities and events. This position protects property, monitors visitor activity, enforces safety policies, and responds professionally to emergencies while providing exceptional customer service and respecting the cultural significance of Taos Pueblo.

Essential Functions

• Patrol tourism facilities, parking areas, and grounds on foot or by vehicle to ensure safety and security.
• Monitor entrances, exits, and visitor areas to prevent unauthorized access.
• Greet visitors in a courteous and professional manner while providing directions and assistance as needed.
• Respond promptly to emergencies, disturbances, accidents, and suspicious activity.
• Complete incident, accident, and daily activity reports accurately and in a timely manner.
• Enforce Tribal, departmental, and facility policies and procedures.
• Assist during special events by managing crowds, traffic, and access control.
• Monitor surveillance systems, alarms, and security equipment.
• Coordinate with Tribal Law Enforcement, emergency responders, and management when necessary.
• Provide first aid or CPR when certified and appropriate until emergency personnel arrive.
• Report maintenance or safety hazards that may impact visitors or staff.
• Maintain confidentiality and professionalism in all interactions.
• Perform other related duties as assigned. 

Supervisory Responsibility

None

Minimum Qualifications

• High school diploma or GED required.
• Previous experience in security, law enforcement, military, or customer service preferred.
• Valid driver’s license with a clean driving record (if operating Tribal vehicles).
• CPR/First Aid certification preferred or willingness to obtain.
• Ability to pass background screening and meet Tribal employment requirements.

Knowledge, Skills, and Abilities

Knowledge of:

• Strong observation and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and make sound decisions in stressful situations.
• Knowledge of security procedures, emergency response, and report writing.
• Respect for Native American culture, traditions, and the historical significance of Taos Pueblo.
• Ability to work independently and as part of a team.
• Basic computer skills for reporting and communication.

        Skill in:

• Sensing, spotting, and assessing unusual, disruptive, and illegal activities or behaviors.
• Assessing situations quickly and making solid decisions.
• Conflict resolution.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Customer service.
• Office software and industry-related applications.
• Correct English usage, grammar, spelling, and punctuation.

        Ability to:

• Maintain adequate physical fitness.
• Maintain adequate physical fitness and maintain calm under stressful situations.
• Notice small changes or anomalies in the environment.
• Communicate effectively in written and oral form.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Follow instructions in verbal and written format.
• Handle irate, disorderly, or intoxicated guests in a professional manner.
• Make solid decisions and exercise independent judgment.
• Work in a fast-paced environment and meet deadlines.  
• Uphold strong ethics and integrity.

Work Environment, Physical/Mental Demands, Equipment Usage

Physical/Mental Demands

The Security Officer must be able to stand, walk, and patrol for extended periods, lift up to 50 pounds, work outdoors in varying weather conditions, and respond quickly and effectively to emergencies.

Work Environment

The Security Officer works in both indoor and outdoor environments and may be exposed to varying weather conditions, crowds, and emergency situations. Professional appearance, sound judgment, and excellent customer service are essential to maintaining a safe and welcoming atmosphere for all visitors.

Equipment, Tools, Materials

Tools used in performing the essential functions of the job: uniforms; radios; flashlights; and personal protective equipment.